Jan
19
I love the paradigm shift and the evolutionary human emergence that is happening in the world and what this means to how we do business. Earlier I reported about the insights from Nick Milton from his Knowledge Management perspective, now I’d like to point to what Arnold Beekes wrote on his Service Innovation blog.
| Old culture | New culture |
| Purpose: To make as much profit as possible. | Purpose: There is meaning, a purpose in the organization and in the work itself |
| Management Style: Managers give commands to employees on what, when and how to accomplish goals. Managers control employees. | Management Style: Managers coach their employees as and when asked for. Employees determine how they will reach their goals. Employees are given responsibility and trust. |
| Customers: Product-out push. Transaction focussed | Customers: Needs driven. Lifetime value |
| Rewards: People are only interested in their salary | Rewards: Employees want more than a great salary. They are interested in having a more fulfilled life, less stress, and more decision-making authority within their job |
| Metrics: Mainly financial; profit and shareholder value | Metrics: People, planet, profit and stakeholder value |
| Workplace: The standard workplace is defined by managers | Workplace: Employees define/design their own workplace |
| Working hours: 9-5, 40 hours per week, on-site | Working hours: Defined by employees, based upon goals achievement, on-site or remote/mobile |
| Training: There is limited room for professional development | Training: If people grow (professionally and personally), the business grows |
| Information: Info is distributed according to your position | Information: Info is distributed according to your needs |
| Innovation: We have all the know-how inside | Innovation: We use the available know-how of the marketplace |